TUG — Account and data deletion

Android app: com.funturegames.tug

Request account deletion without opening the app

You can ask Funture Games & Software to delete your TUG account and related personal data by email. You do not need to install the game or sign in to make this request.

You can also email funturegames@gmail.com directly with TUG account deletion as the subject. Specify your sign-in method and player ID if known. For an email account, send from the registered address where possible. Google sign-in does not automatically import your email into the game account, so an additional secure ownership check may be needed.

Delete within the app

1. Connect to the internet and sign in to the TUG account you want to delete.
2. Open My account and tap Delete account.
3. Read the information and, if you wish to proceed, confirm with Delete permanently.
4. When success is reported, the server account is deleted and the app switches to a new guest profile. An error or connection warning means deletion has not been confirmed; try again or use email.

Data removed from the active account

• The active player record, display name and any registered email and password hash.
• Google or other sign-in provider links, sessions and verification records associated with that account.
• That account's server progress, level/star results and game attempt records.

You cannot continue through the deleted server account. Signing in again may create a new account. This does not delete your Google account or Google's own records. You can also manage the Google connection through your Google account connections.

Also remove game data from your device

Account deletion and sign-out preserve device profile archives and local progress. To remove all TUG local data on Android, use Settings → Apps → TUG → Storage → Clear data / Clear storage. Labels can vary by device manufacturer.

This Android action removes every TUG profile, save and setting on that device. It does not target just one account. Consider any progress you want to preserve first. Clearing device data or uninstalling does not delete a server account; use one of the procedures above for server deletion.

Remaining records and backups

Active account and progress records are kept to provide the service. Account deletion removes the active account and its linked sign-in, session and cloud progress records. Technical link records for guest accounts previously merged into it, and their old revoked sessions, may remain in separate records.

Server backups, support correspondence and security logs are not erased at the same time as an in-app deletion. There is no fixed automatic deletion period for backups and remaining historical technical records. You can request their review and deletion through the data deletion procedure. If a record must be retained, the purpose, legal reason and applicable duration will be explained in the response.

Support messages are handled for the time needed to resolve the request; security records for investigating incidents and protecting necessary rights. The expiry of a session or verification code does not mean its record is deleted at that moment. The account deletion page separately explains how to remove local device records.

How requests are handled

We perform only the necessary ownership checks to prevent unauthorised deletion. We will explain the outcome and any remaining records and reasons for retaining them. Requests under Türkiye's personal data law are resolved within 30 days; any applicable shorter mandatory period remains in force. This does not promise that every backup is automatically erased at the same moment.

You can also request access, correction or deletion of particular data without closing the account by emailing the same address. The privacy policy and personal data notice explain the scope and your rights.