Veloura — Account and data deletion

Android app: com.funturegames.veloura

Request deletion of your Veloura account

You can request deletion by email without reinstalling the app or signing in to Veloura. Publisher: Funture Games & Software.

If you do not use an email app, write directly to funturegames@gmail.com with the subject Veloura account deletion. Include the email address or username registered to your account. Send from your registered address where possible.

Ownership verification and outcome

To prevent unauthorised deletion, we verify ownership through the registered contact channel or a secure account verification flow. If you write from another address, we request only necessary additional information; we do not ask for passwords or one-time sign-in codes by email. We assess the scope and ownership of the request and notify you of completion or any applicable retention exception.

We handle requests without unnecessary delay. Personal data requests under Turkish law are answered within 30 days. Any shorter mandatory period applicable elsewhere still applies. A response deadline does not mean that all backup copies are erased instantly.

Delete from inside the app

1. Sign in to Veloura and open Profile → Delete account. The deletion control may appear as Hesabımı Sil, including in the English interface.
2. Verify ownership using your password for a password-based account, or sign in again through your linked identity provider.
3. Confirm deletion. You are signed out after successful completion. An error means deletion has not completed; retry or use the email route.

Data removed

• Name, email address, username, biography, profile picture and sign-in/session links.
• Reading and episode progress, unlocked episodes, favourites and ratings you submitted.
• Mini-game progress, game/reward records, gold balance and gold transactions.
• Associated user blocks and reports, and purchase and subscription associations held by Veloura.
• The text of your comments and replies. Other users' comments and replies are not deleted.

Records that may remain and external services

To preserve reply relationships, a disabled account record without personal profile fields and comment records without their original text may remain with technical identifiers. They are not used to reactivate the account or restore deleted text.

Deletion of the Firebase sign-in identity is processed separately and retried if a temporary provider error occurs. This does not delete your Google account itself or Google's own payment records. Support emails and optional measurement data already submitted are handled through their respective retention and deletion processes.

If a legal obligation or a specific security need requires retention, we explain the scope, reason and applicable period. A general exception is not used to retain the entire account.

Server backups

Veloura server backups are retained for no longer than 7 days. Backups remain on the server; no separate off-server backup copy is kept. Information removed from the active service may remain in older backups until their retention period expires.

Backups are not available through normal user access. If a backup is restored, completed deletion actions are reapplied before the service is reopened to users.

This period applies to Veloura server backups. Support emails, Google Play's own payment records and optional Firebase measurement data are assessed separately according to their purposes and the relevant service's retention rules.

Manage your subscription separately

Deleting your account does not automatically cancel a Google Play subscription. To stop renewal, cancel it in Google Play subscriptions. Cancellation or uninstalling the app does not by itself delete your Veloura account. Deleted progress and balances do not automatically transfer to a new account; contact support about purchases.